SERVICES

Integrated communication services

Empower your people to collaborate effectively with clients and suppliers across every channel. 

Better communication equals improved sales and productivity 

Get the jump on competitors by proactively taking your communications environment to the next level. While your current mix of products might be doing an OK job, going beyond OK could sharpen your business advantage.

Integrating communication channels 

Our unified communications expertise can integrate telephone, voicemail, video conferencing, email, instant messaging and desktop sharing into one integrated platform. You also get the benefit of a centralised directory and real-time presence status on both fixed and mobile devices. 

Supporting mobile workers 

We can extend your unified communications environment to compatible mobile devices, to empower your mobile workforce. This ensures more intelligent and productive interactions, allowing your team to stay connected and collaborate efficiently, regardless of their location. 

Scalable and flexible 

As your business grows, your unified communications system can grow seamlessly, allowing you to respond quickly to change. UCaaS (unified communications as a service) solutions offer flexibility, enabling you to scale up or down as needed.

Key components of a best-practice communications solution

When your people can easily share information, ask questions and work collaboratively with clients and suppliers– using the channel of their choice – the business stage is set for success.

Here are the essential modules for best-practice unified communications in Australia:

  • VoIP (voice over internet protocol) technology delivers voice communications over the internet. It provides cost-effective and efficient voice communication solutions, including voicemail. VoIP is also known as IP telephony or internet telephony.

  • The pandemic proved that video meetings are a time and cost-effective way to catch up and collaborate, however some solutions are more reliable than others. Let us help you to streamline video conferencing, so that it works for everyone.

  • Instant messaging and presence are ideal for efficient internal communication, reducing the need for lengthy emails and phone calls. Users can communicate from their desktops, laptops or phones.

  • Email integration incorporates email functionality into other software or systems, for a seamless and interconnected user experience. This integration allows your people to access and manage their emails within a unified communications environment.

  • A hosted private branch exchange (PBX) allows you to connect to your office telephone system from anywhere. Cost-effective and flexible, hosted PBX is an excellent alternative to traditional exchanges.

  • If your business needs the sound quality and reliability of phone handsets, we can set you up with the latest telephony solutions. The handsets we prefer are purpose-built for unified communications environments.

  • When you work with SSDL to implement a unified communications system, we can take on the responsibility for the operation of your equipment and network, eliminating the need for in-house IT support.

Ready to talk cloud services with us? 

If you’re searching online for ‘unified communications Melbourne’ or ‘integrated communication Services’, we can analyse your needs and propose a solution. It all begins with a conversation.